The Role

We are hiring 20 E-commerce Executives to run our online business from end to end. You won't sit in one silo. You will be part of a team that covers the full lifecycle: bringing sellers and brands on board, getting orders to customers, keeping us legally compliant, looking after customers, and building our community on social media.

Each executive will have a primary area of ownership (see below), will be cross-trained in the others, and will rotate as the business needs.

Key Responsibilities

1. Seller & Brand Onboarding (Sales)

- Identify, pitch to, and onboard brands, vendors and home-based producers that fit Aadaten's values
- Collect product documentation and ingredient lists, and coordinate Mother Filter™ verification before listing
- Create and maintain product listings: titles, descriptions, images, pricing, inventory and category tagging (Jain, vegan, clean-label and similar)
- Track seller performance and grow repeat partnerships

2. Logistics & Fulfilment

- Manage order processing, dispatch, and coordination with courier and 3PL partners
- Monitor delivery timelines, returns, RTOs and damaged-shipment claims
- Keep inventory accurate across warehouse, sellers and the website
- Find ways to reduce shipping costs and delivery times

3. Legal & Compliance

- Make sure listings meet FSSAI, Legal Metrology and labelling requirements
- Maintain seller agreements, KYC, GST details and vendor documentation
- Coordinate with legal and finance on invoicing, TDS/TCS, refunds and consumer-protection obligations
- Flag non-compliant products or claims before they go live

4. Customer Experience: Queries & Feedback

- Respond to customer queries across email, WhatsApp, phone, chat and marketplaces within the agreed turnaround times
- Handle complaints, refunds and replacements with empathy and ownership
- Collect, track and analyse reviews and feedback, and share the patterns with product and operations teams




- Build FAQs and help content to cut down repeat queries

5. Social Media & Digital Marketing

- Plan and publish content across Instagram, Facebook, LinkedIn, YouTube and WhatsApp channels in line with Aadaten's brand guidelines
- Run and support product launches, offers, festive campaigns (such as Paryushan and Diwali) and influencer collaborations
- Engage with the community: reply to comments and DMs and turn conversations into sales
- Track campaign and channel performance and report weekly

6. Platform & Marketplace Operations

- Manage our own website and marketplace storefronts such as Amazon, Flipkart, JioMart and quick-commerce platforms
- Run promotions, coupons and catalogue updates
- Prepare daily, weekly and monthly reports on sales, traffic, conversion and operations

Who We're Looking For
- Graduate in any discipline (BBA, BMS, B.Com or Marketing preferred)
- 0–4 years of experience in e-commerce, D2C, retail, customer service or digital marketing (freshers with solid skills are welcome)
- Strong written and spoken English, plus Hindi and Gujarati or Marathi
- Comfortable with Excel or Google Sheets, e-commerce dashboards and social media tools
- Organised, detail-oriented and good at managing several tasks at once
- A service mindset: you care about getting it right for the customer
- Familiarity with Jain dietary practices or conscious-living values is a solid plus

Good to have: experience with Shopify or WooCommerce, seller panels (Amazon, Flipkart), CRM or helpdesk tools, Canva, Meta Business Suite, or courier aggregator platforms such as Shiprocket. What We Offer

- The chance to help build a purpose-led brand from the ground up
- Hands-on exposure to every function of an e-commerce business
- A explicit growth path to Team Lead and Category or Function Manager roles
- A collaborative, values-driven team culture
- Competitive salary plus performance incentives

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person

📌 E-Commerce Executive (Mumbai)
🏢 Aadaten Private
📍 Mumbai