Key Responsibilities
- Ensure compliance with VLCC slimming policies, SOPs, R&D; guidelines and quality standards.
- Monitor centre performance, client success rate, regularity, package completion and overall service delivery.
- Conduct/ensure client assessments, health & habit analysis, counselling, diet planning and individualized slimming programs.
- Ensure timely execution of DNA Slim, medical, fitness, BCA and other prescribed assessments.
- Monitor client progress, follow-ups, irregular/break clients and take corrective actions to improve results.
- Coordinate with Doctors, Physiotherapists, Dieticians, Therapists and other centre teams for effective client management.
- Ensure accurate and timely maintenance of client records, CPR, DRR, software entries, reports and Google Forms.
- Manage client appointments, capacity utilization, duty rosters and package execution.
- Ensure equipment, consumables, stock, hygiene and departmental infrastructure are maintained as per SOP.
- Handle client complaints and ensure prompt resolution with appropriate escalation.
- Drive client satisfaction,
focused product sales, upselling, cross-selling and achievement of team sales targets.
- Monitor OSR, service delivery and performance reports and implement improvement plans.
- Ensure staff induction, training, post-training implementation, soft-skill development and performance improvement.
- Conduct regular team meetings, address grievances and provide guidance and motivation.
- Ensure timely submission of corporate/R&D; reports, success stories, transformation cases and medical improvement data.
- Ensure minimum attrition and maintain high standards of service quality and client experience.
- Support centre/corporate slimming events and undertake other responsibilities assigned by management.
Additional Responsibilities
- Generate required records and reports from software/slimming cards.
- Participate in outdoor slimming camps, events and company initiatives as required.
- Perform any other duties assigned by the Corporate/Management.
📌 Dietician (Thane)
🏢 VLCC
📍 Thane