About AIRTHAIRTH is a clean-air technology company working to make clean air accessible, affordable, and effortless.

We are building innovative air purification solutions that improve indoor air quality across homes, offices, commercial spaces, schools, hospitals, and other indoor environments.

At AIRTH, we combine technology, customer understanding, and practical solutions to solve one of the most important problems affecting everyday life — the quality of the air we breathe indoors.

As we continue to grow, we are looking for people who can help us deliver a reliable and smooth experience to every customer interacting with AIRTH.

About the RoleAIRTH is looking for a Customer Support Officer who can communicate confidently with customers, understand their requirements, solve queries, and ensure a smooth customer experience across both B2C and B2B interactions.

This is a customer-facing role involving daily inbound and outbound calling, customer support, sales follow-ups, CRM management, and B2B lead coordination.

What You'll Be DoingCustomer Support & Calling

- Handle daily inbound and outbound customer calls.
- Understand customer queries and provide accurate product or service-related solutions.
- Ensure customers receive timely and professional support.
- Record conversations, follow-ups, and customer status accurately in the CRM.

Abandoned Checkout Follow-ups

- Connect with customers who started their purchase but did not complete the checkout.
- Understand the reason behind the drop-off.
- Resolve concerns related to product selection, pricing, installation, delivery, or other queries.




- Help interested customers complete their purchase.

Existing Customer Engagement

- Connect with existing AIRTH customers for:
- Filter replacements
- Product servicing requirements
- Upselling
- Cross-selling
- Maintain regular customer follow-ups and build long-term relationships.

B2B Lead Coordination

- Connect with incoming B2B and commercial leads.
- Understand their basic requirements.
- Answer initial product and service-related queries.
- Qualify interested leads.
- Schedule meetings with the relevant AIRTH team member.
- Coordinate meetings and ensure timely follow-ups with leads.

Skills We Are Looking For
- Valuable communication skills in English and Hindi
- Comfortable handling customers over phone calls
- Basic to intermediate knowledge of Microsoft Excel
- Experience using a CRM tool
- Good typing speed
- Strong listening and problem-solving skills
- Ability to maintain accurate customer records and follow-up schedules
- Comfortable with both customer support and sales-oriented conversations
- Organized and disciplined with daily follow-ups

Working ScheduleMonday to Saturday

10:00 AM – 6:00 PM

Who Should Apply?This role is ideal for someone who enjoys talking to customers, solving problems, following up consistently, and converting conversations into positive customer outcomes.

You should be comfortable managing multiple customer conversations while keeping CRM records, follow-ups, and meeting schedules properly organized.

Join AIRTH and be part of our mission to make clean air accessible, affordable, and effortless.

📌 Customer Support Officer (New Delhi)
🏢 AiRTH
📍 New Delhi