Job Title: Customer Support Executive – Email & Chat Support
Job Type: Full-time
Experience: Freshers and Experienced Candidates
Education: Undergraduate / Graduate
Language: Fluent English
Key Responsibilities
- Respond to customer queries through email and chat in a professional and timely manner.
- Understand customer concerns and provide accurate information and solutions.
- Maintain a high standard of written English and communication.
- Resolve customer issues while maintaining a positive customer experience.
- Follow company policies, processes, and quality standards.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate team when required.
Requirements
- Undergraduate or Graduate candidates can apply.
- Freshers and experienced candidates are both eligible.
- Excellent written and verbal communication skills in English.
- Strong typing and computer skills.
- Valuable problem-solving and interpersonal skills.
- Ability to work independently as well as in a team.
- Willingness to work in rotational shifts, if required.
Preferred Skills
- Customer service experience is an advantage but not mandatory.
- Good email and chat etiquette.
- Strong attention to detail.
- Ability to multitask and manage customer queries efficiently.
Why Join Us?
- Opportunity for freshers to start a career in customer support.
- Career growth and learning opportunities.
- Supportive and professional work environment.
- Opportunity to develop communication and customer service skills.
If you have fluent English communication skills and are looking for an opportunity in customer support, we encourage you to apply 919811633143!
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits
- Commuter assistance
- Health insurance
- Life insurance
- Paid time off