We are looking for an experienced Customer Support Executive to handle assigned customer support activities and client processes for organizations in the banking and NBFC sector.
Key Responsibilities
- Handle assigned customer support and service-related activities.
- Understand customer/service requirements and provide appropriate assistance as per defined processes.
- Communicate professionally through assigned communication channels.
- Maintain accurate customer records and documentation.
- Follow client-specific SOPs, processes and quality standards.
- Coordinate with internal teams for timely resolution of issues.
- Escalate complex or unresolved matters to the Team Leader.
- Maintain confidentiality of customer and business information.
- Achieve assigned productivity, quality and service targets.
Requirements
- 1–2 years of experience in customer support/customer service.
- Experience in banking, NBFC, BPO, financial services or related industries will be preferred.
- Good verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Basic knowledge of MS Office and computer applications.
- Ability to work in a target-driven environment.
Key Skills: Customer Support | Banking/NBFC | Customer Handling | Communication | Problem Solving | MS Office Pay: ₹10,000.00 - ₹30,000.00 per month