Intelog Freight is looking for a Customer Support Associate to join our Airfreight operations and customer service team. This position is ideal for a graduate/fresher or candidate with 0–2 years of experience who has solid communication skills, attention to detail and an interest in international logistics.
Key Responsibilities
- Handle customer communications through email and telephone .
- Respond to customer enquiries and provide timely updates on shipments.
- Coordinate with internal Operations, Sales and documentation teams.
- Follow up on shipment status, documentation and delivery-related requirements.
- Prepare professional customer emails and routine operational communications.
- Maintain accurate customer and shipment records.
- Ensure timely follow-up on pending customer requirements.
- Escalate operational issues to the appropriate team/manager.
- Maintain professional and courteous relationships with customers.
- Support the team in day-to-day customer service and logistics coordination.
Desired Skills
- Excellent verbal and written communication skills .
- Good command of English and professional email writing .
- Strong attention to detail and accuracy.
- Good coordination and follow-up skills.
- Basic knowledge of MS Excel, Word and email applications .
- Ability to understand instructions and communicate clearly.
- Customer-oriented approach with a professional attitude.
- Willingness to learn freight forwarding and logistics processes.
Qualification Graduation in any discipline is mandatory.
Candidates with B.Com, BBA, BBM, BA, B.Sc. or related qualifications are encouraged to apply.
Experience: Freshers / 0–2 years
What You Will Learn
- International freight forwarding
- Air & Ocean shipment processes
- Customer service and shipment coordination
- Import & Export documentation
- Professional business communication
- Logistics operations and supply-chain processes