ABOUT CULTUREMONKEY

CultureMonkey is an AI-powered employee engagement and experience platform helping organizations build exceptional workplaces through continuous listening, people analytics, and action planning. Trusted across 100+ countries and rated 4.7/5 on G2.

ABOUT THE ROLE

- We are looking for a Customer Success Intern to work closely with our Customer Success team and support customers in getting the most value from CultureMonkey.
- You will get hands-on exposure to customer onboarding, employee engagement surveys, people analytics, workplace research, and customer insights. You will work with customer data, help prepare reports and presentations, research workplace trends, and support the team in turning employee feedback into meaningful insights and actions.
- This is a great opportunity for someone who is curious about B2B SaaS, Customer Success, HR Tech, people analytics, AI, and employee experience, and wants to learn how a growing SaaS company works with global customers.

WHAT YOU'LL OWN

- Support customer onboarding. Assist the Customer Success team with customer setup, survey configuration, data preparation, and onboarding activities.
- Work with employee engagement data. Help analyse survey and engagement data to identify trends, patterns, and areas of opportunity.
- Support survey design. Assist in designing, reviewing, and analysing employee engagement and pulse surveys.
- Research workplace trends. Conduct research on employee experience, workplace behaviour, engagement, retention, and emerging HR trends.
- Turn data into insights. Support the team in converting customer data and research findings into clear, actionable insights.
- Build customer deliverables. Help create customer presentations, reports, benchmarking analyses, People Science deliverables, and other knowledge materials.
- Use AI to work smarter. Use AI tools such as Claude Code and other AI-powered tools to help build customer reports, analyse information, and create People Science deliverables.
- Experiment with AI-first workflows.



Explore new ways of using AI to make reports and customer deliverables faster, smarter, and better.
- Support benchmarking. Compare customer engagement data with relevant industry trends and benchmarks to identify meaningful patterns.
- Create customer resources. Assist in developing training content, best-practice guides, and other resources that help customers use CultureMonkey effectively.
- Support ongoing customer projects. Work with the Customer Success team on research, analysis, documentation, and other customer-facing initiatives.
- Take ownership. Manage assigned projects and tasks independently, communicate progress clearly, and look for ways to improve how we work.

WHAT WE ARE LOOKING FOR

- A student or recent graduate in Business, Marketing, Communications, Psychology, HR, Economics, or a related field.
- Strong curiosity and willingness to learn, with an interest in understanding people, workplaces, and business problems.
- Good analytical and problem-solving skills, with the ability to identify patterns and draw meaningful conclusions from data.
- Strong written and verbal communication skills, with the ability to present information clearly.
- Comfortable working with Excel, Google Sheets, PowerPoint, or Google Slides. Familiarity with analytics or CRM tools is a plus.
- A structured and detail-oriented approach to work, especially when handling customer data and reports.
- A customer-first mindset and an interest in understanding and solving customer problems.
- Comfortable experimenting with AI tools and new ways of working. Prior experience with AI tools is a plus, but curiosity and willingness to learn matter more.
- Someone who takes ownership, follows through on tasks,



and is comfortable working independently.
- Someone who enjoys researching, asking questions, and turning information into actionable insights.
- Comfortable working in a fast-moving startup environment where priorities can evolve quickly.

WHY JOIN CULTUREMONKEY

- You will get hands-on experience working with a real B2B SaaS product used by organisations globally.
- You will work closely with the Customer Success team and gain exposure to customer onboarding, employee engagement, people analytics, workplace research, AI-enabled workflows, and customer strategy.
- You will have the opportunity to work on real customer projects, collaborate with different teams, and learn directly from people building and scaling a growing HR Tech company.
- You will also get the opportunity to experiment with AI-first ways of working and learn how modern AI tools can be used to improve research, analysis, reporting, and customer deliverables.
- This is a paid internship with the chance to take on meaningful responsibilities and contribute to real customer outcomes. If you perform well and demonstrate strong ownership, there is an opportunity to convert to a full-time role at CultureMonkey.

THE KIND OF PERSON WE ARE HOPING TO MEET

- Someone who is curious, proactive, analytical, and genuinely interested in understanding people and businesses.
- Someone who doesn't just complete a task but wants to understand why it matters and what can be done better.
- Someone who can look at a dataset, research a workplace trend, or listen to a customer problem and think, "What can we learn from this?"
- Someone who is excited to experiment with AI, learn new tools, and find better ways of doing things.
- Someone who takes ownership, communicates clearly, learns quickly, and is excited to work in a fast-moving environment.
- Someone who wants to build, learn, and make an impact rather than simply complete an internship.

If that sounds like you, we would love to meet you.

📌 Customer Success Intern (Chennai)
🏢 CultureMonkey
📍 Chennai