We are seeking a dedicated and experienced Customer Service Team Lead to join our dynamic team in Andhra Pradesh. The ideal candidate will have a strong background in customer service and will be responsible for leading a team of customer service representatives to ensure the highest level of service is provided to our clients.

The Customer Service Team

Lead will play a crucial role in managing team performance, training new staff, and implementing best practices to enhance customer satisfaction.

Key Responsibilities

- Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional service.

- Monitor team performance and provide regular feedback to team members to foster skilled growth and development.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
- Develop and implement training programs for new hires and ongoing training for existing staff to improve service quality.




- Collaborate with other departments to streamline processes and improve overall customer experience.
- Analyze customer service metrics and prepare reports to identify trends and areas for improvement.

Required Skills

- Proficiency in English, Kannada, and Hindi is essential for effective communication with customers.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience in customer service or a related field is preferred. If you are passionate about customer service and have the skills to lead a team effectively, we encourage you to apply for this exciting opportunity. Join us in making a positive impact on our customers' experiences.

This job is provided by Shine.com

📌 Customer Service Team Lead (Hyderabad)
🏢 Lyros Technologies-CMMI Level 3
📍 Hyderabad