A Customer Support Executive (CSE) is responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about a company’s products or services. They serve as the primary point of contact between the business and its customers, ensuring a positive customer experience and maintaining high satisfaction levels.

How You Will Add

Value (Core responsibilities) 1.

Answer Customer Inquiries: o Respond to customer questions via phone, email & chat. 2.

Resolve Issues: o Provide troubleshooting assistance and effective solutions to customer problems. 3.

Document Interactions: o Maintain accurate records of customer interactions and concerns. 4.

Know the Products:



o Stay well-informed about company products and services to provide accurate support. 5.

Ensure Customer Satisfaction: o Follow up with customers to ensure their issues are resolved and they are satisfied. 6.

Collaborate with Team: o Work closely with colleagues to deliver consistent, high-quality support. 7.

Report Trends: o Identify and share recurring issues and customer feedback to improve processes. 8.

Collect Feedback: o Gather customer opinions to enhance their experience with the brand.

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Representative (Surat)
🏢 Meraki
📍 Surat