Handle calls/chats/emails from merchants and customers.
Understand and resolve payment-related queries.
Assist with POS machine/device issues.
Handle queries related to UPI, card transactions, QR and Soundbox.
Check transaction/settlement-related issues.
Raise and track support tickets.
Handle complaints and follow the proper escalation process.
Coordinate with technical/operations teams when an issue cannot be resolved at first level.
Explain Mswipe products, services and processes clearly to customers. Mswipe officially lists support for POS devices, Soundbox, online payments, merchant onboarding, settlements and chargebacks.
Ram Patel;- 97688 03145
📌 Customer Service Executive (Mumbai)
🏢 TNT Business Services
📍 Mumbai
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