Company Description Dome Healthcare is committed to delivering cutting-edge, affordable, and high-quality medical products to the healthcare industry. The organization invests in dedicated research and development to create solutions that make a positive impact on patient care and clinical outcomes.

Its focus on new technologies is aimed at adding tangible value for customers and helping them stay ahead in a rapidly evolving medical landscape. Dome Healthcare promotes a culture of innovation and continuous improvement, encouraging professionals who are eager to contribute to transformative products and services.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Bengaluru. This position is responsible for managing and optimizing CRM systems, maintaining accurate customer data, and tracking interactions to support sales and service teams.

The specialist will handle day-to-day tasks such as monitoring customer accounts, resolving queries, coordinating follow-ups, and preparing reports on customer engagement and satisfaction. The role also involves collaborating with sales, marketing,



and product teams to design and implement customer-focused initiatives that strengthen relationships and drive growth. The specialist will continuously analyze customer feedback and behavior to recommend improvements in processes and communication.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to build, maintain, and enhance customer relationships.
- Candidates should possess excellent Communication skills to engage with customers and collaborate effectively with internal teams.
- Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and support data-informed decision-making.
- Candidates should possess Project Management skills to plan, coordinate, and execute customer-focused initiatives and CRM improvements.
- Relevant experience working with CRM platforms and customer-facing roles in healthcare, medical products, or related industries is beneficial.
- A bachelor’s degree in business, marketing, healthcare management, or a related field is preferred.
- Ability to work collaboratively, manage multiple priorities, and maintain a customer-centric mindset is essential.

📌 Customer Relationship Management Specialist (Bengaluru)
🏢 Dome Healthcare
📍 Bengaluru