Company: Rohit Motors – Maruti Suzuki NEXA Authorized Service Centre
Location: Thellakom, Kottayam
Department: Customer Relations / Service
Job Purpose To ensure a positive customer experience by maintaining regular communication with customers, collecting feedback, handling concerns and supporting customer retention and satisfaction.
Key Responsibilities
- Welcome customers and provide professional assistance at the service centre.
- Make service reminder and follow-up calls to existing customers.
- Contact customers for service appointments and support vehicle inflow.
- Collect customer feedback after vehicle service and delivery.
- Monitor and follow up on customer complaints until resolution.
- Coordinate with Service Advisors and the Service Manager to address customer concerns.
- Maintain accurate records of customer interactions, feedback and complaints.
- Follow up with customers for periodic maintenance, pending services and repeat visits.
- Inform customers about relevant service campaigns,
offers and dealership initiatives.
- Support the team in improving customer satisfaction, retention and service business.
- Maintain professional communication through phone, WhatsApp and other approved channels.
Requirements
- Graduate/Diploma preferred.
- Previous experience in customer service, automobile dealerships or tele-calling is an advantage.
- Excellent communication and interpersonal skills.
- Pleasant, professional and customer-focused attitude.
- Positive follow-up and problem-solving skills.
- Basic knowledge of MS Office and customer management systems.