We are looking for a customer-focused and enthusiastic Customer Relationship Executive (CRE) to manage customer interactions, follow up with leads and existing customers, and ensure a positive customer experience throughout the sales and after-sales journey.
Key Responsibilities:
- Handle customer enquiries through calls, WhatsApp, and other communication channels.
- Follow up with prospective and existing customers.
- Coordinate with the sales team to ensure timely customer responses.
- Maintain accurate customer records and follow-up details.
- Schedule and coordinate customer appointments and test drives.
- Handle customer feedback, queries, and complaints professionally.
- Support customer retention and relationship-building activities.
- Conduct follow-up calls after vehicle delivery to ensure customer satisfaction.
- Coordinate with service and other departments whenever required.
- Prepare daily/weekly customer follow-up and conversion reports.
- Maintain confidentiality and accuracy of customer information.
Requirements:
- Graduate in any discipline.
- 0–3 years of experience in customer service, sales, or a related field preferred.
- Valuable communication and interpersonal skills.
- Customer-oriented attitude with strong follow-up skills.