Customer Service Executive

Location: Delhi/NCR

Position: Customer Service Executive

Experience: 25 Years

Salary: 30,000 50,000 per month

Accommodation: Provided by the Company

Employment Type: Full-Time

Job Overview

We are looking for a highly motivated, result-oriented and go-getter Customer Service Executive to join our team in Delhi/NCR.

The selected candidate will be responsible for handling enquiries and leads generated by the Marketing Team, understanding client requirements, presenting suitable company solutions, conducting regular follow-ups, handling objections and converting enquiries into successful business opportunities.

The ideal candidate should have excellent communication, negotiation, follow-up and closing skills and be comfortable discussing services, pricing and commercial terms with prospective clients.

Key Responsibilities

- Receive and manage enquiries/leads generated by the Marketing Team.
- Contact prospects through phone calls, WhatsApp and other communication channels.
- Understand client requirements, business needs, budget and expectations.

- Gather detailed information regarding

- Banking solutions

- WhatsApp solutions

- Advisors/Consultants
- Data-related requirements
- Other business and service requirements
- Explain relevant company services, solutions, pricing and available options.
- Conduct regular and structured follow-ups with prospective clients.
- Build and maintain professional relationships with prospects until closure.
- Handle customer queries, objections and commercial discussions confidently.
- Prepare and communicate offers, pricing, terms and conditions based on client discussions.
- Negotiate with prospects within approved company guidelines.




- Work proactively towards converting enquiries into confirmed business opportunities.
- Maintain accurate records of enquiries, client discussions and follow-ups.
- Update enquiry status, requirements, offers, pricing and follow-up details in Excel/Google Sheets.
- Clearly document final discussions and proposed terms before submitting cases to the Manager.
- Share qualified/finalized enquiries with the Manager for final review and approval.
- Coordinate with internal teams after management approval for further processing.
- Prepare daily and weekly reports covering enquiries received, calls made, follow-ups, offers submitted, conversions, and pending cases.
- Achieve assigned targets and contribute to revenue generation and business growth.

Candidate Profile We are looking for candidates who are:
- Highly motivated and result-oriented.
- Confident, proactive, and persistent with follow-ups.
- Target-driven with a strong business mindset.
- Strong in negotiation and objection handling.
- Comfortable making frequent calls and handling multiple enquiries.
- Good at understanding customer requirements and identifying business opportunities.
- Comfortable discussing pricing, services, and commercial terms.
- Organized and disciplined in maintaining Excel records and reports.




- Able to work independently while keeping management updated.
- Willing to take ownership of assigned targets and results.

Required Skills & Qualifications
- 25 years of experience in Customer Service, Sales, Business Development, Telesales, Lead Conversion, Relationship Management or a similar role.
- Excellent verbal communication skills in Hindi and English.
- Knowledge of Tamil, Telugu, Kannada, or Malayalam will be an added advantage.
- Solid convincing, negotiation, and closing skills.
- Good working knowledge of MS Excel / Google Sheets.
- Experience handling inbound enquiries/leads and converting them into business is preferred.
- Candidates with experience in B2B Sales, Financial Services, Banking Solutions, WhatsApp Solutions, Technology Services, Data Services or Consultancy/Advisory businesses will be preferred.

Performance Expectations The selected candidate will be expected to:
1. Respond promptly to new enquiries.
2. Understand and qualify every enquiry properly.
3. Maintain consistent follow-ups until the enquiry reaches a clear outcome.
4. Present appropriate services and commercial offers.
5. Clearly communicate applicable terms and conditions.
6. Maintain complete and accurate enquiry records in Excel/Google Sheets.
7. Escalate qualified/finalized cases to the Manager for final approval.
8. Focus on conversion, revenue generation, and business growth.

Salary & Benefits
- Salary: 30,000 50,000 per month
- Accommodation: Provided by the Company
- Full-time employment
- Performance- and target-oriented growth opportunities
- Opportunity to work with a business-focused team

Interested candidates can apply with their updated CV.

📌 Customer Service Executive (Delhi)
🏢 Superbytes information technology
📍 Delhi