Industry Experience: Interior design/interior fit-out experience mandatory
We are looking for an experienced Customer Relationship Manager who can manage the complete customer journey for interior projects, from initial onboarding through design, production, execution and final handover.
Key Responsibilities
- Act as the primary point of contact for clients throughout the interior project lifecycle.
- Coordinate between clients, designers, project/site teams, production and vendors.
- Conduct regular client follow-ups and provide updates on design approvals, materials, production and site progress.
- Track project timelines and ensure client commitments and deliverables are followed up internally.
- Coordinate material/finish selections, design approvals and change requests with relevant teams.
- Handle client concerns, escalations and service issues professionally and ensure timely resolution.
- Maintain proper documentation of client requirements, approvals, revisions and communication.
- Coordinate final handover, snag resolution and post-handover customer support.
- Maintain solid client relationships and ensure a positive overall customer experience.
Candidate Requirements
- 3+ years of CRM/Customer Relationship experience in an interior design, modular interiors or interior fit-out company is mandatory.
- Good understanding of the interior project lifecycle from design to execution and handover.
- Strong client handling, coordination and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to coordinate simultaneously with multiple internal teams and clients.
- Working knowledge of CRM tools, MS Excel and documentation preferred.