Department: Customer Relationship & Sales

Job Type: Internship

Location: Kharghar, Navi Mumbai

Experience: 0–2 Years

Industry: Travel & Tourism

About Travelhostic

Travelhostic is a travel company focused on creating thoughtfully designed travel experiences with quality stays, smooth operations, personalized service, and memorable journeys.

We are looking for a Customer Relationship Specialist who can handle travel enquiries, build solid relationships with customers, convert enquiries into bookings, and ensure a smooth customer journey from enquiry to trip completion.

Key Responsibilities

1. Customer Enquiry Management

- Receive and respond to travel enquiries through WhatsApp, phone calls, website, social media, and other channels.
- Understand customer requirements such as destination, travel dates, number of travellers, budget, hotel preference, transportation, and activities.
- Follow up with enquiries consistently and maintain a professional communication standard.
- Ensure every enquiry is properly recorded and tracked.

2. Customer Relationship Management

- Build and maintain strong, professional relationships with customers.
- Understand customer expectations and provide personalized travel solutions.
- Handle customer questions, concerns, and requests promptly.
- Maintain regular communication with customers before, during, and after their trip.
- Encourage repeat bookings and referrals through excellent customer service.

3. Sales & Customer Pitching

- Make outbound/cold calls to potential customers and existing leads.
- Present Travelhostic's packages, services, and value proposition effectively.
- Understand customer needs and pitch the most suitable package.
- Negotiate professionally while maintaining company pricing and margins.
- Follow up with prospective customers and convert qualified enquiries into bookings.




- Achieve monthly enquiry conversion and sales targets.

4. Package Creation & Proposal Management

- Prepare customized travel packages based on customer requirements.
- Create and share professional itineraries, quotations, inclusions/exclusions, and pricing.
- Coordinate internally for hotels, transportation, activities, sightseeing, and other travel arrangements.
- Make necessary revisions to packages based on customer feedback.
- Ensure the final proposal is accurate, clear, and professionally presented.

5. CRM & Customer Data Management

- Maintain accurate customer records, enquiry details, follow-ups, quotations, and booking status.
- Update CRM/Google Sheets or other company systems on a daily basis.
- Maintain proper records of leads, active enquiries, converted bookings, lost leads, and follow-ups.
- Ensure no customer enquiry or follow-up is missed.
- Maintain confidentiality of customer information and company data.

6. Booking & Coordination

- Coordinate with the operations team after confirmation of a booking.
- Ensure customer information and booking requirements are properly handed over.
- Coordinate regarding payments, travel documents, hotel confirmations, transportation, and other requirements.
- Assist in resolving customer issues during the travel process whenever required.

Key Skills Required
- Excellent communication and interpersonal skills.
- Strong customer-handling and relationship-building ability.
- Good sales and convincing skills.




- Comfortable making phone calls and cold calls.
- Good negotiation and follow-up skills.
- Ability to understand customer requirements and recommend suitable travel options.
- Good knowledge of MS Excel/Google Sheets and basic CRM tools.
- Good written communication for WhatsApp, email, and quotations.
- Ability to multitask and manage multiple customer enquiries simultaneously.
- Strong attention to detail and ownership of work.
- Professional attitude and customer-first mindset.

Preferred Candidate
- Experience in travel, tourism, hospitality, sales, customer service, or a related industry will be an advantage.
- Freshers with strong communication and sales skills may also apply.
- Candidate should be comfortable speaking with customers over phone and WhatsApp.
- Knowledge of Indian travel destinations, hotels, transportation, and tour packages is an advantage.
- Should be target-oriented, proactive, and willing to learn.

Performance Expectations The selected candidate will be expected to:
- Respond to enquiries promptly.
- Maintain 100% accurate customer and lead records.
- Conduct regular follow-ups with prospective customers.
- Generate and deliver customized travel proposals.
- Convert qualified enquiries into confirmed bookings.
- Maintain strong customer relationships.
- Contribute towards monthly sales and booking targets.
- Ensure a smooth transition of confirmed customers to the operations team.

What We Offer
- Opportunity to work with a growing travel company.
- Exposure to travel sales, customer relationship management, and tour operations.
- Opportunity to develop destination and travel-industry expertise.
- Performance-based growth opportunities.
- A professional and dynamic work environment.
- Opportunity to grow with the Travelhostic team.

📌 Customer Relationship Specialist (Navi Mumbai)
🏢 Travelhostic Tours
📍 Navi Mumbai