- Industry: Automobile (Dealership or Service Center)
- Primary Goal: Maintain high customer retention, resolve service or purchase complaints, and act as the main link between the buyer and the dealership.
Key Responsibilities
- Post-Service/Sale Follow-Ups: Conduct timely follow-up calls (such as 48-hour post-sale or post-service PSF calls) to check on vehicle performance and client satisfaction.
- Complaint Resolution: Listen to client concerns, record feedback, coordinate with the workshop/service team, and ensure issues are resolved quickly.
- CRM Management: Update customer databases, log feedback history, and maintain accurate records of calls and visits.
- CSI Tracking: Help improve and maintain the dealership’s Customer Satisfaction Index (CSI)
and prepare daily/monthly feedback reports.
- Delivery Coordination: Assist during vehicle deliveries, explain basic warranty features, or introduce clients to the service and parts team.
Requirements & Qualifications
- Education: Graduate degree or diploma in any discipline.
- Experience: 1 to 3 years of customer service experience; automobile sector experience is preferred.
- Skills:
- Good verbal and written communication skills in English, Hindi, and local regional languages.
- Proficiency in MS Office (Word, Excel) and basic CRM tools.
- Polite, patient demeanor with robust problem-solving abilitie