Company Description Chavara Family Welfare Centre, a division of Chavara Cultural Centre in Kochi, has been managed by CMI Priests since 1996. The organization focuses on serving people as a way of serving God, with a strong commitment to community welfare. It operates a well-equipped and trusted Christian matrimony service that helps individuals find compatible life partners.

Thousands have successfully found partners through this matchmaking assistance, reflecting the center’s reliability and care. Applicants will join a team dedicated to providing respectful, supportive, and faith-oriented services to the community.

Role Description The Customer Care Executive role is a full-time, on-site position based in Kochi. In this role, the executive will respond to customer inquiries via phone, email, and in person, ensuring timely and accurate information about matrimonial services. Daily tasks include guiding customers through registration and profile management, updating records in internal systems, and resolving any service-related issues with empathy and professionalism.

The role also involves coordinating with internal teams to ensure smooth processing of matches, following up on customer feedback, and maintaining high service standards.



The executive will be expected to promote a positive customer experience that aligns with the organization’s values and mission.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills to handle inquiries, resolve issues, and provide explicit guidance.
- Candidates should possess abilities in Customer Satisfaction, including managing expectations, gathering feedback, and building long-term relationships.
- Candidates should possess excellent Communication skills, both verbal and written, to interact effectively with diverse customers and internal teams.
- Candidates should possess Sales-related skills, such as explaining service offerings, encouraging registrations, and supporting service upgrades where appropriate.
- Additional beneficial qualifications include basic computer proficiency, experience in customer-facing roles, and the ability to work collaboratively in a structured environment.
- A bachelor’s degree in any discipline and familiarity with matrimonial or service-oriented organizations are considered an advantage.

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📌 Customer Care Executive (Kochi)
🏢 ChavaraMatrimony.com
📍 Kochi