CRM & Automation Analyst

Location: Bengaluru, Karnataka

CTC: Up to ₹7 LPA

Experience: 2–5 Years

Job Type: Full-Time | On-site

Working Days: 6 Days

Notice Period: Immediate to 7 Days

Role Overview:

We are looking for a CRM & Automation Analyst to manage CRM operations, lead management, automation, reporting, data analysis, and webinar support. The role involves working closely with Sales, Marketing, Management, internal teams, B2B partners, and technology vendors.

Key Responsibilities:

- Manage day-to-day Zoho CRM operations, including lead import, allocation, reassignment, source mapping, status updates, and data hygiene.
- Build and maintain CRM reports, dashboards, workflows, alerts, assignment rules, and automations.
- Analyse lead and sales data from webinars, campaigns, seminars, B2B partners, and digital channels.
- Manage large Excel/CSV datasets for data cleaning, reconciliation, duplicate checks, analysis, and CRM uploads.
- Manage WhatsApp automation, CRM communication workflows, and integrations.
- Coordinate with internal teams, B2B partners, and technology vendors to implement CRM processes.
- Identify process gaps and opportunities to improve efficiency through automation.
- Support Zoom webinar operations, including scheduling, technical checks, live session management, and attendee data updates.

Required Skills & Experience:

- 2–5 years of experience in CRM Operations, CRM Administration, Sales Operations, Data Operations, or a similar role.




- Hands-on experience with Zoho CRM; knowledge of Zoho SalesIQ and other Zoho applications is a plus.
- Strong understanding of CRM workflows, automation, reports, dashboards, lead management, and integrations.
- Advanced Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, data cleaning, reconciliation, and reporting.
- Strong analytical, communication, coordination, and problem-solving skills.
- Knowledge of WhatsApp automation, APIs, webhooks, or third-party integrations is an advantage.
- Working knowledge of Zoom Webinar or similar platforms.

Perks and Benefits:

- Paid Annual Leaves
- Long vacation during new year
- PF, Health Insurance, Team Lunches
- Excellent job satisfaction
- Immense learning & personal development

Additional Details:

- Job Title: Tech Support Analyst
- CTC: Up to 7 LPA
- Location: JP Nagar, Bangalore
- Job Type: Full Time (On site)
- Working Days: 6 days.
- Experience: 2-5 years
- Notice Period: Immediate to 7 days

Pay: ₹550,000.00 - ₹650,000.00 per year

Benefits

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Application Question(s):
- Do you have Experience in CRM & Automation Analysis
- Apply only if you're an Immediate Joiner and Only if you're currently in Bangalore

Education:
- Bachelor's (Preferred)

Experience:
- Technical support: 3 years (Required)
- CRM software: 2 years (Required)

Language:
- Kannada (Required)

Work Location: In person

📌 CRM & Automation Analyst (J. P. Nagar)
🏢 Hello Mentor Private
📍 J. P. Nagar