CRM Executive

Position: CRM Executive

Department: Customer Relationship Management

Experience: 15 Years

Location: C-132,3rd Floor Naraina Vihar Industrial Area Phase-1, Current Delhi-110028

Employment Type: Full-Time

Work Mode: On-site

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, resolve queries, maintain customer data, and ensure a positive customer experience. The ideal candidate should have strong communication, coordination, follow-up, and problem-solving skills.

Key Responsibilities

- Manage day-to-day communication and relationships with existing customers.
- Handle customer enquiries, complaints, feedback, and service-related concerns, ensuring timely resolution.
- Maintain complete and accurate customer information, communication history, service requests, and follow-up status in the CRM system.
- Follow up with customers regarding enquiries, services, payments, renewals, required materials, and other requirements.
- Coordinate with Service,Operations, Accounts, and Support teams to fulfil customer requirements and ensure timely assignment and alignment of engineers.
- Coordinate and support accounts reconciliation by verifying customer payments, outstanding balances, invoices, and ledger records,



and resolving discrepancies with the concerned teams.
- Identify opportunities for customer retention, upselling, and cross-selling, wherever applicable.
- Monitor customer satisfaction and identify areas for improving the overall customer experience.
- Prepare regular reports on customer service activities, complaints, service requests, payments, and other relevant customer-related activities.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer handling and relationship-management skills.
- Good follow-up and coordination abilities.
- Basic knowledge of CRM software and MS Excel.
- Good problem-solving and negotiation skills.
- Ability to manage multiple customers and tasks simultaneously.
- Strong attention to detail and record-keeping skills.
- Ability to work independently as well as with cross-functional teams.

Preferred Qualifications

- Graduate in any discipline.
- 15 years of experience in CRM, Customer Support, Customer Success, Sales Coordination, or a similar role.
- Experience working with CRM tools such as Salesforce, Zoho CRM, HubSpot, Fresh sales, or similar platforms will be an advantage.

Interested candidate can share their CV at : [email protected]

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