- Multi-Channel Communication: Handle high volumes of inbound and outbound voice calls, emails, and live chat messages professionally. • Issue Resolution: Listen actively to customer complaints, diagnose problems, and provide accurate, timely solutions. • Data Management: Record details of customer interactions, inquiries, and complaints accurately in the company's CRM (Customer Relationship Management) database. • Sales and Upselling: Identify opportunities to promote recent products, services, or upgrades during customer interactions. • Escalation Handling: Forward complex or unresolved technical issues to senior management or specialized support teams.
Pay: ₹18,455.00 - ₹28,755.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Contact Centre Executive (Chennai)
🏢 GRG POLY DYNAMICS PRIVATE
📍 Chennai
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