Bengaluru (HSR Layout) · Full-time, 5 days on-site · Day shift
About us
We are a Bengaluru-based B2B SaaS company working in GST input tax credit recovery. Large corporates spend crores every year with their vendors, and a share of the GST on that spend is claimable back from the government — but only if the vendor issues a correct invoice. Most don't, or do it late, or get it wrong.
We run the technology and the operations that fix that gap for over 1,200 enterprise clients. Our platform handles the matching, reconciliation and filing. What technology cannot do is get an unwilling vendor to pick up the phone and send a document — that is what this team does.
The vendor recovery team is small and it is directly responsible for revenue. There is no layer between your work and the number the business reports.
The role
As a Collections Executive you will own a portfolio of vendor accounts and be accountable for recovering outstanding invoices from them within the required cycle.
You will be the single point of contact for every vendor on your list — building working relationships with their accounts and finance teams, resolving the reasons a document has not been issued, and following through until it is received and validated. Recovery performance on your portfolio is measured monthly and reported directly to the business.
The role is primarily phone-based and works to defined daily activity and monthly recovery targets. You will report to the Vendor Recovery Lead and work alongside the operations and client servicing teams.
What you will do
- Make 80–100 outbound calls a day to vendors on your assigned list
- Follow up repeatedly across a 60–90 day cycle until the invoice is received — most accounts take four to eight touches
- Escalate past the first point of contact when the person you're dealing with stops responding
- Log every call outcome accurately in the CRM on the same day
- Handle vendor queries and objections on the call rather than passing them on
- Work to a monthly recovery target that is visible to you throughout the month
- Occasional in-person visits to vendor offices in Bengaluru
Requirements
What we are looking for
- 1–4 years in an outbound voice process — collections, payment or EMI recovery, fee collection, telesales, or renewals; any role where you dialled out and carried a number
- Fluent English and Hindi — you will be handling difficult conversations in both, so working knowledge is not enough
- Comfort with repetitive daily work and a monthly target
- Ability to stay professional with a vendor who is avoiding you
- Basic Excel and CRM familiarity
- Any graduate; we do not screen on college or percentage
Valuable to have
- Kannada, Tamil, Telugu, Marathi or Bengali in addition to English and Hindi
- Exposure to accounts receivable, billing or invoicing
- Experience with a dialer
Please note This is an individual contributor calling role. It is not account management, customer success or partnerships, and it does not involve strategy or team management. If you are looking to move away from phone-based work, this is not the right fit.