Role Purpose The Client Experience & Lead Conversion Executive will be the first point of contact for incoming customer enquiries across Voilà F9 Gourmet’s three business verticals — Catering, The Glass Onion and Cavatina.

The role is responsible for ensuring every enquiry is responded to promptly, followed through systematically and converted into a client wherever possible.

Key Responsibilities

- Handle all incoming calls and customer enquiries across Catering, The Glass Onion and Cavatina.
- Respond to missed calls and ensure no qualified lead is left unattended.
- Understand the customer requirement, capture relevant details and route the enquiry appropriately.
- Follow up consistently with prospects and drive enquiry-to-client conversion.
- Maintain an updated and accurate central database of all enquiries and clients.
- Capture and segregate leads by source, including Instagram, referrals, corporate enquiries, walk-ins,
- website and other channels.
- Track enquiry volume, source-wise performance, follow-ups and conversions across all three entities.
- Maintain clear records of the lead journey from first enquiry through closure.
- Prepare weekly lead and conversion reports for review.
- Create weekly/monthly dashboards covering calls, leads, sources, follow-ups, conversions and
- conversion rates.
- Identify recurring lead patterns,



drop-offs and opportunities to improve the enquiry-to-conversion journey.

Key Performance Areas

- Lead response and follow-up discipline
- Enquiry-to-client conversion rate
- Database accuracy and completeness
- Source-wise lead tracking
- Timely weekly reporting and monthly dashboarding
- Quality and consistency of client communication

Ideal Candidate Profile

- 2-3 years of experience in customer service, inside sales, tele-calling, hospitality sales or lead
- management.
- Strong communication skills and a confident, warm and skilled telephone manner.
- Highly organised and comfortable managing multiple enquiries simultaneously.
- Strong follow-up discipline with a clear focus on closure.
- Comfortable working with Excel/Google Sheets, CRM or lead-tracking systems.
- Data-oriented and able to turn daily activity into simple, useful reports.
- Hospitality, F&B;, events or catering experience will be an advantage.

About Voilà F9 Gourmet

Voilà F9 Gourmet is a hospitality and catering group with a portfolio spanning restaurant experiences,

curated dining, events and premium catering. The role will work across the group’s three key business verticals — Catering, The Glass Onion (TGO) and Cavatina — and collaborate closely with Business,

Operations, Kitchen and Brand teams.

📌 Client Experience & Lead Conversion Executive (Hyderabad)
🏢 Voilà F9 Gourmet
📍 Hyderabad