Company Description SegueIT is an AI-powered Managed Service Provider that focuses on proactive cloud infrastructure, DevOps, and cybersecurity solutions for startups through large enterprises. The company leverages automation to monitor and remediate issues, helping clients protect critical systems and reduce downtime. SegueIT’s services are designed to scale technology environments as businesses grow, ensuring stability and security.

By aligning IT operations with business objectives, SegueIT supports organizations in achieving efficient, resilient, and future-ready technology outcomes.

Role Description The Client Coordinator is a full time, on-site role based in Noida, responsible for managing day-to-day client interactions and support activities. This role includes responding to client inquiries, coordinating with internal technical teams, and ensuring timely resolution of issues and requests.

The Client

Coordinator tracks service delivery, maintains accurate client records, and follows up on open tickets to support high levels of customer satisfaction. Additional tasks include preparing status updates, gathering feedback, assisting with onboarding processes,



and helping improve overall client experience and communication workflows.

Qualifications

- Client-focused skills in Customer Service and Customer Experience to support positive, professional interactions and long-term relationships.
- Demonstrated attention to detail and time management through strong Organization Skills and follow-through on client requests.
- Ability to maintain and improve Customer Satisfaction by proactively addressing concerns and aligning solutions with client expectations.
- Clear and confident Communication skills, both written and verbal, for coordinating with clients and internal stakeholders.
- Prior experience in a client-facing or coordination role within IT, SaaS, or professional services is preferred.
- Proficiency with CRM or ticketing systems and basic office productivity tools (e.g., spreadsheets, presentations, email).
- Ability to work on-site in Noida, collaborate in a team environment, and manage multiple priorities in a fast-paced setting.
- Bachelor’s degree in Business, Communications, IT, or a related field, or equivalent practical experience.

📌 Client Coordinator (Noida)
🏢 SegueIT
📍 Noida