Responsible for managing customer cancellation and refund requests, documentation, internal coordination, customer communication, and timely case closure.
Key Responsibilities
- Handle customer cancellation and refund requests professionally.
- Verify booking details, payment records, and required documents.
- Explain cancellation policies, applicable deductions, and refund timelines.
- Coordinate with Sales, CRM, Accounts, and Management teams for approvals and resolutions.
- Track pending cases, follow-ups, and approvals until closure.
- Maintain accurate records and update case status in CRM and Excel.
- Address customer queries and complaints related to cancellations and refunds.
- Provide regular customer updates and ensure timely resolution.
- Prepare reports and ensure complete documentation before case closure.
Required Skills
- Excellent verbal and written communication.
- Strong customer handling and relationship management.
- Valuable coordination, follow-up, and problem-solving skills.
- Basic knowledge of MS Excel and CRM systems.
- Attention to detail and documentation accuracy.
- Ability to manage multiple cases simultaneously.
- Experience in Real Estate, CRM, Customer Service, or Cancellation & Refunds preferred.
Core Attributes: Customer Focus | Communication | Accuracy | Coordination | Accountability Pay: ₹20,000.00 - ₹25,000.00 per month