Company Description Oraina is launching an innovative e-commerce platform in India that blends online shopping, professional networking, and auction participation in one experience. The marketplace will offer a wide range of products, from everyday essentials to premium and luxury items, serving diverse customer needs. A key feature is smart business networking through digital business cards, helping professionals and entrepreneurs share contact details, portfolios, and build connections efficiently.

The platform also includes a energetic auction and bidding module for high-demand tech products, with transparent processes to ensure fairness. Built with advanced technology, secure transactions, and a user-focused interface, Oraina aims to transform how users shop, connect, and compete online.

Role Description The Caller at Oraina will handle outbound and inbound calls to support users of the e-commerce, networking, and auction platform. Day-to-day tasks include providing information about products and services, assisting users with account setup and basic troubleshooting, and guiding them through auction participation and digital business card usage. The role involves documenting user interactions, updating records in internal systems,



and sharing user feedback with the team to improve platform features and support processes.

This is a part-time remote role, requiring consistent availability during assigned shifts and adherence to call quality and response time standards.

Qualifications

- Strong communication skills, including clear speaking, active listening, and professional phone etiquette.
- Customer service skills such as problem-solving, patience, and the ability to handle queries and concerns effectively.
- Basic technical proficiency using computers, mobile apps, and online platforms, with comfort navigating new digital tools.
- Organizational skills, including accurate record-keeping, attention to detail, and time management during calls and follow-ups.
- Ability to work independently in a remote setting, maintain confidentiality, and follow standard operating procedures.
- Prior experience in call center, customer support, or telesales roles is an advantage but not mandatory.
- Fluency in English; knowledge of additional Indian languages is a plus.
- Minimum educational qualification: high school diploma or equivalent; higher education is beneficial.

📌 Caller (India)
🏢 Oraina
📍 India