Job Title: Manager/Deputy Manager CAFM

Department: Facilities Management

Job Purpose The CAFM Executive is responsible for managing and optimizing the computer-aided Facilities Management (CAFM) system to ensure effective operation of facilities, compliance management, preventive maintenance tracking, service request management, reporting, and data-driven decision-making. The role involves monitoring various FM modules, analysing trends, ensuring data accuracy, and supporting operational excellence through technology-enabled facility management.

Key Responsibilities

CAFM System Administration

- Manage and maintain CAFM platform data integrity and accuracy.
- Configure, update, and monitor CAFM modules as per operational requirements.
- Ensure timely closure and tracking of tasks, tickets, and workflows within the system.
- Coordinate with FM teams, vendors, and stakeholders for effective utilization of CAFM tools.
- Modules related to CAFM to be managed: Helpdesk & Ticket Management, Daily Checklists & Operational Monitoring, Customer Feedback & CSAT Management, Fire & Safety Management, Preventive Planned Maintenance (PPM), Compliance Management, Waste Management Module, Monitor vendor compliance and documentation., Visitor Management System (VMS), Daily Management Reporting (DMR), Data Analysis & MIS Reporting, Stakeholder Coordination.

* Working on AI agents like Claude, ChatGPT,



Gemini, CoPilot, etc to drive automation & digitization across the company.

Key Performance Indicators (KPIs)

* Helpdesk SLA Compliance (%)

* Ticket Closure Rate

* CSAT Score

* PPM Completion Percentage

* Compliance Adherence Rate

* Audit Closure Percentage

* Visitor Management Accuracy

* Waste Management Reporting Compliance

* Data Accuracy and Report Timelines

* Dashboard and MIS Submission Timelines

Qualifications

- Bachelors degree in computer applications, business administration, or related field.

Experience

- 5 8 years of experience in working with digital technologies, CAFM administration, facilities management, property management, or related technology operations.
- Experience in commercial real estate, IT parks, business parks, or large mixed-use developments preferred.

Technical Skills

- Advanced MS Excel, Power BI, and MIS Reporting
- Data Analytics and Dashboard Management
- Knowledge of FM Operations, PPM, Compliance, and SLA Management

Competencies

- Analytical and Problem-Solving Skills
- Attention to Detail
- Report Writing and Presentation Skills
- Stakeholder Management
- Process Orientation
- Time Management
- Customer Service Mindset
- Continuous Improvement Approach

If interested please share your updated cv on [email protected]

📌 CAFM Manager (Bengaluru)
🏢 Tpc Hr Advisory Services
📍 Bengaluru