Department: Operations

Industry: Travel & Tourism

Role: Holiday Packages & Flight Ticketing

Job Responsibilities:

- Handle day-to-day operations for domestic and international holiday packages.
- Coordinate with hotels, transporters, DMCs, airlines, and other travel partners.
- Process and manage flight bookings, ticketing, cancellations, rescheduling, and refunds.
- Verify flight details, hotel bookings, transfers, sightseeing, and other inclusions before travel.
- Prepare and share vouchers, tickets, itineraries, confirmations, and travel documents with customers.
- Coordinate with clients before and during their trip to ensure smooth execution.
- Monitor booking status, payment deadlines, cancellation policies, and supplier confirmations.
- Resolve operational issues, last-minute changes, and customer requirements promptly.
- Maintain accurate booking records and update internal systems/Excel sheets.
- Coordinate with the sales team to ensure smooth handover from booking confirmation to trip completion.
- Follow up with suppliers for confirmations and negotiate/coordinate wherever required.




- Ensure all services are delivered as per the confirmed itinerary and agreed terms.
- Maintain proper documentation for billing, reconciliation, and supplier payments.

Skills Required
- Knowledge of domestic & international holiday packages.
- Basic to valuable knowledge of airline ticketing and fare rules.
- Good communication and coordination skills.
- Strong follow-up and problem-solving abilities.
- Good knowledge of MS Excel, email, and travel-related software.
- Ability to work under pressure and handle last-minute changes.
- Attention to detail and good organizational skills.
- Prior experience in a travel agency, tour operator, DMC, or ticketing company is preferred.

Key Performance Areas
- Timely booking confirmations
- Accurate ticketing and documentation
- Smooth execution of customer trips
- Supplier coordination
- Quick resolution of operational issues
- Customer satisfaction
- Proper booking and payment records
- Minimizing booking errors and operational losses

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Business Operations Associate (Panchkula)
🏢 Gyan Rachana Tours and Travels
📍 Panchkula