Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.
Primary Responsibilities
- Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation
Additional Responsibilities
- Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports
Required Skills: Interpersonal skills MS Office CRM usage Problem-solving
Required Abilities
- Physical: NA
- Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific Requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other Details
- Pay Rate: Fixed + Incentives
- Contract Types: Full time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
📌 Branch Relationship Manager Branch Banking (Kolkata Metropolitan Area)
🏢 AU Small Finance Bank
📍 Kolkata Metropolitan Area
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