We are looking for an experienced BPO Manager to manage and drive the performance of our Gurgaon-based operations for our parent Australian company.
Key Responsibilities:
- Manage day-to-day BPO and outbound calling operations.
- Lead, motivate, and monitor the performance of tele-sales teams.
- Set and achieve sales, productivity, and quality targets.
- Monitor KPIs, conversion rates, call quality, and team performance.
- Train and coach team members to improve sales and customer handling.
- Coordinate with the Australian management team and provide regular reports.
- Ensure qualified communication and service standards for Australian customers.
Preferred candidate profile
- Minimum 5+ years of experience in BPO / outbound sales / tele-sales.
- Proven experience managing sales teams.
- Excellent English communication skills.
- Experience handling international/Australian processes will be an advantage.
- Strong leadership, reporting, and team-management skills.
- Comfortable working in Australian business hours