05 Oct
|
Connecting Dots Strategic Consulting
|
Chennai
05 Oct
Connecting Dots Strategic Consulting
Chennai
Manage Inbound, Outbound, WhatsApp Chat & Social Media Support for a Leading Hospital. 1. Manage a Team Size of 85 Agents 2. Working Knowledge in Call Centre Technology ( like IVR, Soft phone, Skillset Mapping, CRM Application, WFM ) 3. Daily MIS / Dashboard / Report preparation, Presentations for Client & Management, People Performance Management. 4. SOP drafting, Process Note, Quality Assurance. 5. Regularly conduct TNI / TNA and organise Soft Skill & Process Training.
📌 BPO Manager (Chennai)
🏢 Connecting Dots Strategic Consulting
📍 Chennai