Job Summary The Restaurant Captain is responsible for supervising the day-to-day operations of the restaurant, ensuring excellent guest service, smooth coordination between the service and kitchen teams, and maintaining the required standards of food service, hygiene, and hospitality.

Key Responsibilities

- Welcome and professionally attend to guests, ensuring a warm and pleasant dining experience.

- Supervise restaurant service operations during assigned shifts.

- Allocate tables and sections to service staff and monitor their performance.

- Take food and beverage orders accurately and ensure timely service.

- Coordinate closely with the kitchen and bar to ensure orders are served correctly and promptly.

- Monitor table service, guest satisfaction, and overall dining-room presentation.

- Handle guest requests, feedback, and complaints professionally and escalate issues to the Restaurant Manager when required.

- Ensure tables are properly set, cleaned, and maintained according to restaurant standards.

- Check food presentation, portion accuracy, and service standards before serving when required.

- Ensure proper communication of special requests, allergies, and dietary requirements to the kitchen.

- Monitor restaurant cleanliness, hygiene, and grooming standards throughout the shift.

- Guide, train, and support waiters and other service team members.

- Conduct shift briefings and communicate daily specials, promotions, reservations, and operational instructions.

- Monitor restaurant inventory such as cutlery, crockery, glassware, napkins, and service equipment.

- Assist with billing, cash handling,



and POS operations as required.

- Coordinate table reservations and special guest arrangements.

- Ensure closing procedures are completed properly, including cleaning, stock checks, and handover.

- Maintain professional behaviour and ensure adherence to hotel and restaurant policies.

- Support the Restaurant Manager in achieving guest satisfaction and operational efficiency.

Required Skills & Qualifications

- Previous experience as a Restaurant Captain / Senior Waiter / Restaurant Supervisor is preferred.

- Positive knowledge of food and beverage service.

- Strong communication and interpersonal skills.

- Ability to lead and motivate a service team.

- Good knowledge of restaurant etiquette and guest-handling procedures.

- Basic knowledge of POS and billing systems.

- Ability to work under pressure in a busy restaurant environment.

- Good grooming and professional appearance.

- Ability to work flexible shifts, weekends, and holidays.

- Knowledge of English is required; Malayalam and/or Hindi would be an advantage.

Key Performance Expectations

- Excellent guest service and satisfaction.

- Accurate and timely order taking and service.

- Effective coordination between restaurant, kitchen, and bar.

- Proper staff supervision and section management.

- High standards of cleanliness, hygiene, grooming, and presentation.

- Minimum service errors and effective resolution of guest concerns.

- Smooth opening and closing of restaurant operations.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement

- Flexible schedule

- Food provided

Work Location: In person

📌 Bar Captain (Kottayam)
🏢 RAJ REGENT KURICHY
📍 Kottayam