About the role

As Store Operations Executive, you'll own everything that happens after a sale: checking quality, packing, shipping, returns, repairs and complaints. You are the last check before a piece leaves our store, so your work decides whether the customer gets a perfect piece on time. You'll work from our Mahanagar store and report directly to the founder.

What you'll do

Quality check

- Inspect every piece before packing: no scratches, stones set properly, prongs and clasps secure, correct size

- Make sure the right certificate goes with every order

- Stop and report any piece that fails the check; never pack it

Packing and dispatch

- Pack every order with the correct box, pouch, authenticity card and invoice

- Print shipping labels and check each one against the order: name, address and pin code

- Photograph every packed order, hand it to the courier, and log the tracking number

Returns, repairs and complaints

- Book return pickups and track them until the piece is back in the store

- Receive repair pieces, report them to the founder, and track them until they're ready to send back





- Log every customer complaint and report it to the founder straight away

What we're looking for

Required:

- At least 1 year in packing, dispatch, warehouse, store or e-commerce operations

- Comfortable using a computer for printing labels, Google Sheets or Excel, and WhatsApp

- Based in Lucknow, able to work 6 days a week from our Aminabad store

Preferred:

- Experience handling jewellery or other high-value products

- Experience with courier booking, shipping labels or returns

What success looks like

- No piece ever leaves without passing quality check and with the right certificate

- Every order packed and shipped on time

- Every return pickup booked within 24 hours of the request

- Every complaint reported to the founder within 1 hour

Pay and working terms

- Salary: 24,000- 25000 per month, based on experience

- Hours: 6 days a week, with a weekly off; some longer days in festive and wedding season

- Leave: 6 casual and 6 sick days a year, plus festival holidays

- Probation: 45 days

📌 Backend Operations Manager (Lucknow)
🏢 UG Innovations
📍 Lucknow