Key Responsibilities

1. Technology Strategy & Leadership

- Define and drive the organization's technology strategy in alignment with business objectives.
- Identify emerging technologies, industry trends and new technology opportunities relevant to the business.
- Develop technology roadmaps covering IT Infrastructure, Networking, Cybersecurity, Cloud, Data Centre, Digital Infrastructure and Managed Services.
- Establish technology standards, frameworks, architecture principles and best practices across the organization.
- Provide technology leadership and guidance to senior management on technology investments and business opportunities.

2. IT Infrastructure & Hardware Solutions

- Provide strategic direction for enterprise infrastructure solutions including:
- Servers and Storage
- Networking & Switching
- Routing & SD-WAN
- Data Centre Infrastructure
- Virtualization
- Backup & Disaster Recovery
- End User Computing
- Infrastructure Monitoring & Management
- Evaluate and recommend appropriate OEM technologies and solutions based on customer requirements and business needs.
- Build strong technical relationships with leading OEMs, technology partners and solution providers.

3. Cybersecurity

- Lead the company's cybersecurity technology strategy and solution portfolio.
- Provide expertise across areas such as:
- Network Security
- Firewalls & IPS
- SIEM / SOAR
- XDR / EDR
- Vulnerability Management
- Identity & Access Management
- Data Security
- Security Operations / SOC
- Zero Trust
- Security Assessment & Compliance
- Ensure that cybersecurity solutions proposed and delivered to customers meet current security standards and best practices.
- Keep the organization updated on emerging threats, technologies and regulatory requirements.

4. Cloud & Digital Infrastructure

- Drive cloud strategy and solutions across AWS, Microsoft Azure and other enterprise cloud platforms.
- Develop hybrid and multi-cloud infrastructure solutions where applicable.
- Lead cloud migration, modernization, optimization and managed cloud initiatives.
- Identify opportunities to integrate cloud, cybersecurity and infrastructure services into the company's portfolio.

5. Solution Architecture & Pre-Sales

- Work closely with Sales and Pre-Sales teams to design technically sound and commercially viable solutions.
- Lead solution conceptualization for large and strategic customer opportunities.
- Review and approve technical proposals, RFP/RFQ responses, solution architectures, BOMs, SOWs and technical documentation.
- Participate in customer meetings, technical presentations, solution workshops and proof-of-concept initiatives.
- Act as the senior technical authority during strategic customer engagements.




- Support the sales team in identifying new technology-led business opportunities.

6. Project Delivery & Service Excellence

- Provide technical oversight for major infrastructure, cybersecurity, cloud and managed service projects.
- Ensure successful delivery of projects within agreed timelines, quality standards and customer expectations.
- Establish technical governance and escalation mechanisms for critical customer engagements.
- Review project performance, service quality, SLA compliance and customer satisfaction.
- Drive continuous improvement in delivery methodologies and operational processes.

7. Team Leadership & Capability Development

- Lead and mentor senior technical teams including Infrastructure, Networking, Cybersecurity, Cloud, Solution Architecture, Pre-Sales and Project Delivery.
- Build a strong technology talent pipeline and identify capability gaps.
- Develop technical competency frameworks, training plans and certification roadmaps.
- Encourage a culture of innovation, knowledge sharing and continuous learning.

8. Business Growth & Technology Partnerships

- Work closely with the CEO/MD and Business Development teams to develop technology-led growth strategies.
- Identify new service lines, solutions and market opportunities.
- Develop and strengthen relationships with OEMs, distributors, technology partners and strategic alliances.
- Evaluate new products and technologies for inclusion in the company's portfolio.
- Support commercial teams in developing differentiated technology propositions and solutions.

9. Governance, Risk & Compliance

- Establish appropriate technology governance, security controls and risk management frameworks.
- Ensure adherence to relevant industry standards, customer requirements and regulatory guidelines.
- Oversee technology risk assessments and business continuity / disaster recovery planning.
- Ensure appropriate documentation, architecture standards and technical controls are maintained.

Key Stakeholders The AVP – Enterprise Infra & Cloud will work closely with:

- Managing Director / CEO
- Sales & Business Development
- Pre-Sales & Solution Architecture
- Project Management & Service Delivery
- Infrastructure & Cloud Teams
- Cybersecurity / SOC Teams
- Finance & Procurement
- OEMs and Technology Partners
- Enterprise & Government Customers

Key Performance Areas

- Technology strategy and innovation




- Revenue contribution from technology solutions and services
- Successful delivery of strategic projects
- Customer satisfaction and retention
- Cybersecurity and infrastructure service quality
- Growth of cloud, cybersecurity and managed services
- OEM / technology partner development
- Technical team capability and retention
- Pre-sales conversion and solution success rate
- Operational efficiency and service excellence

Education & Experience

- Bachelor's degree in Computer Science, Information Technology, Electronics, Engineering or a related discipline.
- Master's degree / MBA in Technology or Business Management will be an advantage.
- 18–25+ years of experience in IT Infrastructure, Enterprise Technology, Cybersecurity, Cloud, Data Centre or related technology services.
- Significant experience in a senior technology leadership / AVP / VP Technology / Head of Technology / Solution Architecture leadership role.
- Robust experience in IT infrastructure and enterprise technology solutions.
- Proven experience in managing large technical teams and strategic customer engagements.
- Experience in IT services, system integration, managed services or technology consulting organizations will be preferred.

Preferred Technical Exposure Strong understanding of multiple areas including:

- Enterprise Servers & Storage
- Data Centre Technologies
- Networking & SD-WAN
- Firewalls & Network Security
- Cybersecurity Solutions
- SOC / SIEM / SOAR
- Cloud & Hybrid Cloud
- Virtualization
- Backup & Disaster Recovery
- Endpoint Security
- IAM / Zero Trust
- IT Infrastructure Monitoring
- Managed Services
- Enterprise Architecture

Relevant certifications such as CISSP, CISM, CCIE, AWS/Azure certifications, TOGAF, PMP/ITIL or equivalent will be an advantage.

Key Competencies

- Strategic technology leadership
- Business and commercial acumen
- Strong customer orientation
- Enterprise solution architecture
- Cybersecurity leadership
- Cloud and infrastructure expertise
- Strong communication and presentation skills
- Stakeholder management
- Team building and mentoring
- Negotiation and partner management
- Problem-solving and decision-making
- Ability to translate complex technology into business value

Ideal Candidate Profile The ideal candidate is a technology leader who understands both technology and business and can operate across strategy, solution design, customer engagement, pre-sales and delivery. The candidate should be capable of moving beyond individual technology domains and providing an integrated perspective across IT Infrastructure + Hardware + Networking + Cybersecurity + Cloud + Managed Services, while helping the organization build differentiated technology offerings and achieve sustainable business growth.

📌 AVP – Enterprise Infra & Cloud (Mumbai)
🏢 Polestar Consulting
📍 Mumbai