· Manage and mentor a team of Account & Client Servicing Managers.
· Manage overall agency/client relationship and establish rapport and long-term relationships with the clients.
· Provide strategic direction and consulting to clients and help them achieve their business and marketing objectives.
· Implement sound project management processes and tools for delivery and execution.
· Ensure client retention and revenue growth.
· Manage relationships with large clients independently.
· Help sales team with annumination during sales pitches.
· Create effective digital strategies while closely working with the planning and creative teams.
· Understand the business and marketing requirements of existing and recent clients and propose digital solutions, led be digital marketing, technology and analytics
Preferred experience background:
· Minimum experience of 8 years in digital.
· At-least 5 years of experience in client servicing/account management
· Very sound understanding of everything digital including Social, Media, SEO, Email, Automation, Analytics and Content
· Proven track record of managing and growing client relationships and portfolio - Prior experience of handling a team of account managers
· Ability to understand business requirements and propose digital solutions that can help clients achieve their business objectives - Ability to conceive and communicate digital strategies.