Assistant Operations Manager – BPO

Location: Turbhe, Navi mumbai

Department: Operations

Employment Type: Full-Time

Experience: 3–6 Years in BPO/Contact Center Operations

Job Summary

We are looking for an experienced Assistant Operations Manager to support the Operations Manager in managing day-to-day BPO operations, team performance, client requirements, and process targets. The ideal candidate should have solid leadership, analytical, and people-management skills.

Key Responsibilities

- Assist the Operations Manager in managing daily operations and achieving business targets.
- Manage and monitor Team Leaders and frontline executives.
- Track key performance metrics such as AHT, CSAT, Quality, Productivity, Attendance, Attrition, and SLA.
- Conduct regular performance reviews and provide coaching and feedback.
- Ensure adherence to process, company policies, and client requirements.
- Analyze MIS and operational reports to identify performance gaps.
- Handle escalations from customers, employees, and clients.
- Coordinate with HR, Quality, Training, and other support functions.
- Plan manpower requirements and ensure optimum resource utilization.
- Drive initiatives for improving productivity, quality, and customer experience.




- Prepare and present daily/weekly/monthly operational reports to management.
- Support the Operations Manager in achieving process-level KPIs and business objectives.

Required Skills

- Strong leadership and team-management skills.
- Excellent communication and interpersonal skills.
- Good knowledge of BPO operations and contact center metrics.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Excel and MIS reporting.
- Ability to handle pressure and meet deadlines.
- Strong escalation and stakeholder-management skills.

Preferred: Qualification Graduate in any discipline.

MBA/PGDM in Operations or Management will be an added advantage.

Preferred Experience Candidates with experience in BPO/Telecom/Customer Service/Collections operations will be preferred.

Salary: 30k to 40k + Incentives

Location: 6th Floor, Tower-B, Arihant Aura, opps. Turbhe railway station, Thane-Belpaur road, Turbhe, Navi Mumbai.

Thanks & regards,

Sayali Deashmukh

Sr. HR Executive

(phone hidden)

[email protected] / [email protected]

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Assistant Operations Manager (Turbhe Kh.)
🏢 DBS MINTEK
📍 Turbhe Kh.