Key Responsibilities:

- Manage end-to-end Sea Freight Export Customer Service and Operations for FCL and LCL shipments

- Coordinate with customers from shipment booking through documentation, shipment execution, and final dispatch.

- Ensure accurate and timely preparation, verification, and processing of export-related documentation

- Coordinate effectively with shipping lines, overseas agents, customers, vendors, and internal stakeholders to ensure seamless shipment execution

- Handle and ensure timely filing of applicable security and regulatory filings, including AMS, ISF, ENS, AFR, and other destination-specific requirements

- Monitor shipment milestones and proactively identify potential operational delays or exceptions

- Handle customer and operational escalations effectively and provide timely resolutions

- Ensure customers receive regular and accurate updates regarding shipment status and operational developments

- Work closely with overseas agents to ensure smooth destination coordination and timely handling of shipments

- Ensure adherence to internal operational processes, customer SOPs, compliance requirements, and service standards

- Support process improvement initiatives to enhance operational efficiency and customer experience

- Maintain accurate shipment records and ensure timely updates in relevant systems and operational platforms





- Take ownership of complex shipments and operational issues and drive them towards resolution

Required Skills & Competencies:

- Strong knowledge of Sea Freight Export Operations, including FCL and LCL shipments

- Good understanding of freight forwarding processes and export documentation

- Working knowledge of security and regulatory filings such as AMS, ISF, ENS, AFR, and other applicable filings

- Strong customer service and stakeholder management skills.

- Experience in coordinating with overseas agents and shipping lines.

- Ability to independently handle operational challenges and customer escalations

- Strong problem-solving and decision-making abilities

- Good communication and interpersonal skills

- Ability to manage multiple shipments and priorities in a fast-paced environment

- Robust sense of ownership, accountability, and attention to detail

Preferred Candidate Profile:

The ideal candidate should have 34 years of relevant experience in Sea Freight Export Customer Service and Operations within the freight forwarding or logistics industry. The candidate should be capable of independently managing shipments, handling escalations, coordinating with multiple stakeholders, and ensuring a high level of customer satisfaction.

📌 Assistant Manager - Sea Freight Export Customer Service & Operations (Gurugram)
🏢 Independent Recruitment Consultant (freelancer)
📍 Gurugram