We are looking for a dynamic and result-oriented Assistant Manager – Operations to manage our day-to-day warehouse, order fulfilment, inventory and logistics operations, Location Puzhal, Chennai.

The ideal candidate should have hands-on experience in e-commerce operations, order processing, warehouse management, inventory control, courier coordination and team handling, with a robust focus on operational efficiency and timely dispatch.

Key Responsibilities

Operations & Order Fulfilment

- Manage daily warehouse and order fulfilment operations.
- Monitor order processing, picking, packing, scanning and dispatch.
- Ensure all orders received before cut-off are processed and dispatched on time.
- Monitor pending, failed, hold and cancelled orders.
- Ensure adherence to operational SOPs and minimize order processing errors.

Inventory Management

- Monitor stock availability and identify fast- and slow-moving SKUs.
- Ensure physical and system stock reconciliation.
- Conduct cycle counts and stock audits.
- Investigate stock discrepancies and coordinate replenishment.
- Maintain optimum stock levels and minimize inventory losses/damages.

Team Management

- Allocate daily tasks and monitor team productivity.
- Set and track individual/team productivity targets.
- Manage attendance, task completion and manpower utilization.
- Train team members on SOPs, scanning, packing and safety procedures.
- Ensure timely closure of pending activities.

Packing & Quality Control

- Ensure accurate product, quantity and size verification before dispatch.
- Maintain packing quality standards and reduce errors.
- Monitor packing material consumption.




- Identify recurring quality issues and implement corrective actions.

Logistics & Courier Management

- Coordinate with courier partners such as Delhivery, Blue Dart and Professional Couriers.
- Ensure timely shipment handover and scheduled pickups.
- Monitor pickup failures, pending shipments and courier issues.
- Track weight disputes and coordinate monthly courier invoice processing.

Returns & RTO Management

- Monitor customer returns and RTO shipments.
- Ensure returned products are inspected and updated in inventory.
- Analyze return reasons and identify trends.
- Work with relevant teams to reduce avoidable returns.

Process Improvement & Technology

- Identify opportunities for automation and process improvement.
- Improve warehouse layout, product placement and picking/packing efficiency.
- Develop and maintain operational SOPs.
- Ensure effective usage of Unicommerce/OMS, barcode systems and courier platforms.
- Coordinate with IT/technology teams to resolve system-related operational issues.
- Improve operational reporting and dashboards.

Key Skills We’re Looking For E-commerce Operations

Warehouse & Fulfilment Management

Inventory Management

Order Processing & Dispatch

Team Handling

Courier & Logistics Coordination

Returns & RTO Management

Unicommerce / OMS

Barcode & Scanning Systems

Process Improvement & SOP Management

MIS & Operational Reporting

Ideal Candidate

- A hands-on operations professional who can manage people, processes and technology, identify bottlenecks quickly and ensure smooth, accurate and timely order fulfilment.

To Apply (phone hidden)/ [email protected]

📌 Assistant Operations Manager (Chennai)
🏢 Maruthi Plastics u0026 Packaging Chennai Private
📍 Chennai