Roles and Responsibilities :

- Handle customer calls, emails, and complaints.

- Coordinate with Sales, Accounts, Legal, and Project teams.

- Follow up on payments, agreements, documentation, and registration.

- Resolve customer queries and track issues until closure.

- Ensure customer satisfaction and timely communication.

- Analyze CRM data to identify trends and areas for improvement in customer handling processes and implement changes accordingly.

- Develop strategies to increase repeat business opportunities by providing excellent after-sales support.

Job Requirements :

- 4-8 years of experience in real estate industry or related field.

- Strong understanding of CRM principles and practices with ability to analyze data effectively.

- Excellent customer handling skills with a focus on building solid relationships with clients.

- Proven track record of achieving high levels of client satisfaction through excellent after-sales service.

📌 Assistant Manager - CRM (Mumbai)
🏢 Kalpataru
📍 Mumbai