Company Description upGrad, founded in 2015, is a global EdTech leader focused on enabling career success for learners across the world. It offers integrated lifelong learning solutions for individuals aged 18 to 55+ through undergraduate programs, job-linked courses, study abroad pathways, executive education, and advanced degrees. With over 3 million learners in 100+ countries, 300+ university partners, and 1,000+ enterprise clients, upGrad combines scale with quality.

Its Global Learning

Engine is built on proprietary content, advanced technology, high-touch mentorship, and strong completion and career outcome rates. Headquartered in Asia with offices in the UK, U.S., Middle East, India, Singapore, and Vietnam, upGrad continues to expand its international presence and impact.

Role Description The Application Specialist – Study Abroad will support prospective learners through the end-to-end application journey for international education programs. This full-time, on-site role based in Noida involves guiding applicants on program options, eligibility criteria, and documentation requirements, while ensuring timely and accurate completion of applications. The specialist will coordinate with university partners and internal teams to track application status, resolve issues, and maintain up-to-date records in CRM and related systems.

Day-to-day responsibilities include conducting counseling sessions, responding to applicant queries via calls, emails,



and messaging platforms, and providing regular updates on admissions timelines and outcomes. The role also includes contributing to process improvements, ensuring high service standards, and supporting conversion and enrollment targets for study abroad programs.

Qualifications

- Strong communication and interpersonal skills to counsel and support diverse applicants, and collaborate effectively with internal and external stakeholders.
- Customer service and relationship management skills to handle queries, provide guidance, and maintain a positive learner experience throughout the application process.
- Organizational and time management skills for handling multiple applications, tracking deadlines, and managing documentation with attention to detail.
- Proficiency in MS Office tools and CRM or admission management systems, with the ability to learn new digital platforms quickly.
- Analytical and problem-solving skills to assess applicant profiles, address application issues, and recommend suitable program options.
- Prior experience in study abroad counseling, education consulting, admissions, or related domains is preferred.
- Bachelor’s degree in any discipline; a background in education, counseling, or business is an added advantage.
- Comfort working in a fast-paced environment with explicit performance targets, and a commitment to ethical, inclusive, and learner-centric practices.

📌 Application Specialist – Study Abroad (Noida)
🏢 upGrad
📍 Noida