Role & responsibilities The Assistant General Manager (AGM) is responsible for leading the overall operations, revenue generation, business development, guest experience, and profitability of the Wellness Centre and Spa. The role focuses on driving business growth through strategic partnerships, corporate wellness programs, memberships, and innovative wellness offerings while ensuring world-class operational standards, exceptional guest satisfaction, and optimum utilization of resources.

The AGM will lead cross-functional teams comprising wellness operations, therapists, front office, housekeeping, and administration to establish the Wellness Centre as a preferred wellness destination.

Preferred candidate profile

1. Business Development & Revenue Growth

- Develop and implement business strategies to achieve revenue, profitability, and growth targets.
- Identify business opportunities across wellness tourism, preventive healthcare, medical tourism, corporate wellness, and lifestyle wellness.
- Drive B2B and B2C sales through strategic partnerships, corporate tie-ups, memberships, wellness packages, therapies, and retreats.
- Collaborate with Sales teams to develop integrated offerings and cross-selling opportunities.
- Prepare annual sales plans, revenue budgets, and business forecasts.
- Conduct market research, competitor analysis, and introduce cutting-edge wellness offerings to strengthen market positioning.

1. Operations Management

- Oversee day-to-day operations of the Wellness Centre, ensuring operational efficiency and service excellence.
- Coordinate with the Wellness Doctor, Therapists,



Front Office, Housekeeping, Stores, Kitchen, Engineering, and support teams.
- Ensure adherence to operational SOPs, hygiene, safety, facility upkeep, and service standards.
- Optimize manpower deployment, inventory management, and resource utilization.
- Ensure smooth operational delivery and continuous process improvements.

1. Guest Experience Management

- Ensure exceptional guest experience across all wellness services and touchpoints.
- Monitor guest feedback, satisfaction levels, and online reviews, implementing corrective actions.
- Handle guest escalations and ensure timely service recovery.
- Drive guest retention, repeat business, referrals, and personalized wellness offerings.
- Collaborate with the Doctor and Therapists to ensure seamless service delivery.

1. Financial Management

- Prepare and manage annual budgets, revenue projections, and operating plans.
- Monitor revenue, expenses, profitability, and budget variances.
- Drive cost optimization without compromising service quality.
- Monitor key financial KPIs, including Revenue per Guest, Therapy Utilization, Package Profitability, and Treatment Room Utilization.
- Review pricing strategies and package performance to maximize revenue.




- Coordinate with Finance for revenue reporting, billing, reconciliation, and financial closures.

1. Team Leadership

- Lead, mentor, and develop a high-performing team focused on operational excellence and guest satisfaction.
- Ensure effective manpower planning, productivity, and workforce deployment.
- Drive employee performance, training, and capability development in coordination with HR.
- Foster a culture of accountability, innovation, and continuous improvement.

1. Sales & Marketing

- Collaborate with Sales, Marketing, MICE, Tourism, Socials, and Events teams to drive business growth.
- Plan and execute promotional campaigns, wellness events, health awareness programs, and experiential offerings.
- Coordinate digital marketing initiatives, including social media, website promotions, online bookings, and reputation management.
- Strengthen brand visibility, lead generation, customer engagement, and market reach.

1. Reporting & Performance Monitoring

- Prepare and present periodic business performance reports, MIS, and management dashboards.
- Monitor KPIs covering revenue, profitability, occupancy, therapy utilization, guest satisfaction, memberships, sales conversion, and corporate partnerships.
- Conduct budget and performance variance analysis and recommend corrective actions.
- Analyze business trends, customer preferences, and operational performance to identify growth opportunities.
- Present actionable insights and business recommendations to senior management.

📌 AGM Wellness Centre Operations and Business Development (Hyderabad)
🏢 Ushakiron Movies
📍 Hyderabad