Admission Counsellor – Online MBA | EdTech

Job Title: Admission Counsellor / Academic Counsellor

Industry: EdTech / Online Education

Program: Online MBA / Higher Education

Department: Admissions / Inside Sales

Experience: 1–4 Years

Qualification: Graduate / Post Graduate

Job Summary

We are looking for a motivated Admission Counsellor / Academic Counsellor to join our EdTech team for Online MBA and higher education programs. The candidate will be responsible for connecting with prospective students, understanding their career and education requirements, counselling them about suitable Online MBA programs, handling queries, following up with leads and converting qualified prospects into admissions.

The ideal candidate should have strong communication, counselling, inside sales, telecalling, lead conversion and customer relationship management skills, with a passion for the education and EdTech industry.

Key Responsibilities

- Connect with prospective students through inbound and outbound calls regarding Online MBA programs.
- Counsel students and working professionals regarding Online MBA, online degree and higher education programs.
- Understand the student's education background, career goals, work experience and program requirements.
- Explain program details including course structure, specializations, eligibility, admission process, duration, fees, examinations and learning methodology.
- Handle student enquiries and admission-related queries through calls, WhatsApp, email and other communication channels.
- Follow up regularly with prospective students and guide them through the complete admission process.
- Convert qualified leads into admissions and enrollments.
- Maintain accurate records of leads, follow-ups, conversations and admission status in the CRM.
- Manage the complete lead lifecycle, from initial enquiry to admission closure.
- Achieve assigned admission targets, conversion targets and calling KPIs.
- Conduct timely follow-ups with interested candidates and ensure maximum lead conversion.
- Handle objections related to fees, eligibility, program value, online learning, university selection and admission timelines.




- Build strong relationships with students and provide a positive student counselling experience.
- Coordinate with the Admissions, Operations, Finance and Academic teams for smooth enrollment.
- Assist students with application forms, document submission, payment and enrollment procedures.
- Maintain regular follow-up with students regarding pending documents and admission formalities.
- Generate daily and weekly reports related to calls, leads, follow-ups, conversions and admissions.
- Ensure timely updating of all lead and student information in the CRM.
- Participate in counselling campaigns, webinars, virtual sessions and other student engagement activities when required.

Key Skills Required
- Excellent verbal and written communication skills.
- Strong counselling and convincing skills.
- Good knowledge of inside sales and lead conversion.
- Experience in telecalling / telesales / education counselling.
- Ability to understand student requirements and recommend suitable programs.
- Strong follow-up and relationship management skills.
- Target-oriented and performance-driven approach.
- Ability to handle objections and close admissions.
- Good knowledge of CRM software and lead management systems.
- Basic knowledge of MS Excel / Google Sheets.
- Comfortable communicating with students and working professionals over phone and digital channels.

Preferred Experience

Candidates with experience as

- Admission Counsellor
- Academic Counsellor
- Education Counsellor
- Career Counsellor
- Student Counsellor
- EdTech Counsellor
- Inside Sales Executive
- Education Sales Executive
- Telecaller / Telesales Executive
- Business Development Executive – EdTech
- Online Education Counsellor
- University Admission Counsellor

will be preferred. Experience selling or counselling for Online MBA, Online PGDM,



Online BBA, Online Degree, Executive MBA, Distance Education or Higher Education programs will be an advantage.

Key Performance Indicators

- Lead Follow-up
- Lead Conversion
- Admission Conversion
- Enrollment Numbers
- Calling Productivity
- Counselling Quality
- Follow-up Efficiency
- Revenue / Admission Targets
- CRM Data Accuracy
- Student Experience

Candidate Profile
- Graduate or Post Graduate from a recognized institution.
- 1–4 years of experience in EdTech, Education Sales, Admissions, Counselling, Inside Sales or Telecalling.
- Strong interest in Online Education and Higher Education.
- Excellent communication and interpersonal skills.
- Comfortable making a high volume of calls and following up with prospective students.
- Ability to work in a target-driven environment.
- Solid persuasion, negotiation and objection-handling skills.
- Willingness to learn about Online MBA programs, universities and higher education offerings.

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Benefits

- Provident Fund

Experience:
- Edtech: 1 year (Preferred)

Work Location: In person

📌 Admission Counselor Edtech (Sahibzada Ajit Singh Nagar)
🏢 Jobley India
📍 Sahibzada Ajit Singh Nagar