Location: Vadodara, Gujarat /n Department: Accounts &

• Operations /n Employment Type: Full-Time /n Experience: 2–5 years preferred /n Timing: Mon - Friday (9 AM-5PM EST) /n /n About the Role /n We are looking for a responsible and organized Accounts &

• Operations Executive to manage day-to-day accounting, customer account coordination, administrative activities, and back-office operations. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers, sales, accounts, and technical support teams. Roles &

• Responsibilities/n /n Accounts &

• Billing /n /n

- Prepare and send customer invoices and quotations as required.

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- Maintain accurate customer billing and account information.

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- Follow up with customers regarding pending and overdue payments.

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- Maintain payment records and coordinate payment collection.

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- Provide customers with accurate information regarding invoices, payments, balances, and account status.

/n /n Customer Account Management /n /n

- Maintain complete and up-to-date customer records.

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- Manage customer contracts, agreements, SLAs, and related documentation.

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- Monitor contract expiration dates, renewals, amendments, and pending paperwork.

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- Communicate with customers professionally regarding billing, contracts, and account-related matters.

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- Develop and maintain positive relationships with customers through timely and friendly communication.

/n /n Administration & Back-Office Operations /n /n

- Maintain organized digital and physical records.

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- Manage day-to-day administrative and back-office activities.

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- Coordinate between management, sales, accounts, and technical support teams.

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- Track pending tasks and ensure timely follow-up and completion.





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- Prepare regular operational and management reports.

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- Maintain internal databases, spreadsheets, customer information, and documentation.

/n /n Sales & Support Operations /n /n

- Coordinate with the Sales Team regarding customer onboarding, estimates, contracts, and billing.

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- Coordinate with the Technical Support Team regarding customer requirements and pending issues.

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- Monitor whether customer requests and internal tasks are being completed on time.

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- Follow up with team members on pending customer-related activities.

/n /n Technical Support Quality Monitoring /n /n

- Review and monitor technical support calls to ensure professional customer communication.

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- Check whether support executives are following company procedures and service standards.

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- Identify customer service or communication issues and report them to management.

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- Maintain basic call quality and support performance reports.

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- Provide feedback to the support team when required. /n Candidate Requirements/n /n /n
- Bachelor‘s degree in Commerce, Accounting, Business Administration, or a related field preferred.

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- 2–5 years of experience in accounts, administration, operations, or back-office management.

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- Good understanding of invoicing, payment follow-ups, and basic accounting.

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- Robust knowledge of MS Excel/Google Sheets.

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- Good written and verbal communication skills.

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- Robust organizational and follow-up skills.

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- Ability to communicate professionally with customers.

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- Ability to manage multiple tasks and priorities.

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- Good attention to detail and documentation skills.

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- Experience with US accounting software

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- Experience working with a sales or technical support team is an advantage. /n

📌 Accounts & Operations Executive (Mandvi)
🏢 Cyber Hospitality
📍 Mandvi