Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
- Lead efforts to document processes and update knowledge resources to support team efficiency and knowledge sharing.
- Support junior team members by providing guidance and assisting in their professional development.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
- Strong understanding of incident and problem management processes within unified communication environments.
- Experience in creating and implementing Requests for Change to support operational improvements.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve complex technical issues.
- Skilled in maintaining and updating knowledge base articles to facilitate productive troubleshooting.
- Familiarity with tools and platforms used in unified communication and collaboration operations.

Additional Information:

- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer (Hyderabad)
🏢 Accenture
📍 Hyderabad