04 Oct
|
HCL Technologies
|
India
04 Oct
HCL Technologies
India
Job Summary
To oversee customer support operations, ensuring productive data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
1. Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
2. Managing troubleshooting tasks, providing effective solutions, and escalating complex issues to higher levels of support when necessary.
3. Evaluate operational workflows, identifying inefficiencies and suggesting enhancements for improvement.
4. Ensure the quality and precision of processed data and customer interactions are maintained at the highest standards.
5. Oversee the accurate entry, updating, and management of data across multiple systems and databases.
Skill Requirements
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Other Requirements
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📌 Senior Process Associate (India)
🏢 HCL Technologies
📍 India