Job SummaryKey Deliverables & Responsibilities3.1 Infrastructure Operations (Triggered Execution)

- Perform hardware and infrastructure operations based on incidents, tickets, requests, or instructions raised by RMI/RSI.
- Troubleshoot and support resolution of issues related to servers, storage, and network infrastructure.
- Support recovery and restoration activities during incidents.

Deliverables:

- Incident handling records
- Infrastructure operation reports

3.2 Platform / Kubernetes Operations

- Perform Kubernetes cluster operations based on incidents or operational requests.
- Troubleshoot node, pod, and cluster-level issues.
- Support container-based infrastructure operations and platform stability.

Deliverables:

- Platform operation reports
- Troubleshooting records

3.3 Deployment, Maintenance & Change Support

- Execute deployment activities for infrastructure and platform components in coordination with relevant teams.
- Execute planned maintenance, patching, and upgrade activities for the infrastructure platform.
- Support lifecycle management of hardware and platform components, including software releases and version upgrades.
- Participate in rollout, validation, and rollback activities during deployment and upgrade operations.

Deliverables:

- Deployment execution records
- Maintenance and upgrade reports
- Change execution records

3.4 Vendor Coordination

- Coordinate with platform and hardware vendors for issue investigation and resolution.
- Follow up on bug fixes, patches, and hardware-related escalations.

3.5 Coordination with Application Teams

- Coordinate closely with telecom application teams (including but not limited to 5GC, EPC, and IMS domains)



for incident resolution, deployment activities, and maintenance operations.
- Support joint troubleshooting across infrastructure and application layers.
- Ensure effective communication and alignment during service-impacting events.

3.6 Reporting (Contract Compliance)

- Timesheet submission (mandatory), which will be used as the basis for effort-based invoicing under the quasi-mandate contract model.

Key ResponsibilitiesRequired QualificationsExperience

- 7+ years of experience in telecommunications or IT infrastructure operations.
- Proven experience in large-scale infrastructure or cloud platform operations.

Technical Expertise

- Solid experience in Kubernetes platform operations.
- Experience with container-based infrastructure environments.
- Experience in bare metal server operations and hardware troubleshooting (remote).
- Knowledge of virtualization technologies (e.g., KVM, VM environments).
- Strong Linux system administration and troubleshooting skills.

Additional Skills

- Understanding of networking fundamentals (IP, routing, basic BGP concepts).
- Experience in vendor coordination and escalation management.

Preferred Qualifications

- Experience in telecommunications environments, particularly in packet core networks (4G EPC / 5GC) and cloud-native telecom infrastructure.
- Relevant certifications are preferred (e.g., Kubernetes (CKA/CKAD), Linux system administration, or cloud-native platform certifications).

Language & Soft Skills

- Fluent in English, capable of working with global teams and vendors.
- Ability to operate calmly and effectively in high-pressure incident situations.

Skill RequirementsOther Requirements

📌 Administrator (Support & Operations) (India)
🏢 HCL Technologies
📍 India