Job Description:
8+ years of IT experience with at least 4+ years in production support for MFT platforms.
Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect: Direct, Sterling Secure Proxy etc.
In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.).
Strong Linux/Unix and Windows administration skills for troubleshooting.
Experience with monitoring & logging tools (Splunk, App Dynamics, Thousand Eyes etc.).
Solid knowledge of ITIL processes (Incident, Problem, Change, Release).
Experience working in 24x7 production environments with global teams.
Soft Skills
Robust decision-making, and crisis management abilities.
Excellent communication and stakeholder management skills.
Ability to thrive under pressure and manage multiple priorities.
Mentorship mindset to support team development and knowledge sharing.
Proactive, detail-oriented, and solution-driven approach.

📌 IBM HTTP Server (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India