Job Description
Summary
We are seeking a agile professional for the CRM – Blended Process role within the IT Services sector. This position is pivotal for managing customer interactions across various channels, ensuring high-quality service delivery while addressing client needs efficiently. The ideal candidate will serve as a primary point of contact, leveraging strong communication abilities to resolve inquiries and foster positive relationships, thereby contributing directly to customer satisfaction and retention goals.
Responsibilities

- Manage and resolve customer queries through voice and non-voice channels with professionalism and efficiency.

- Actively listen to client concerns to accurately understand issues and provide appropriate solutions.

- Demonstrate effective problem-solving skills to address complex customer situations and escalate when necessary.

- Maintain accurate records of customer interactions and transactions using Customer Relationship Management (CRM) tools.

- Utilize strong typing skills to ensure timely and error-free data entry and documentation.





- Deliver exceptional customer service by adhering to company standards and protocols.

RequirementsRequirements:

- Possess a minimum of 6 months of relevant work experience in a customer-facing role.

- Exhibit excellent communication skills with the ability to articulate thoughts clearly and concisely.

- Demonstrate proficiency in active listening techniques to grasp customer needs effectively.

- Show capability in applying problem-solving strategies to overcome service challenges.

- Have a proven track record of using CRM software for managing customer data and interactions.

- Display strong typing proficiency to handle high-volume data entry tasks.

- Maintain a customer service-oriented mindset focused on resolving issues and building rapport.

Requirements
Communication Skills, Customer Query Resolution, Active Listening, Problem Solving, Typing Skills, Email Etiquette, Multitasking, Customer Handling Customer Relationship Management (CRM), Customer Service, Voice Process, Chat Support, Email Support, Blended Process

📌 CRM – BLENDED PROCESS (India)
🏢 Vrinda International
📍 India