IAM Support Specialist

Hyderabad

Contract

IAM Support Analyst POSITION GENERAL DUTIES AND TASKS :

The Application Subject Matter Specialist IAM Support Analyst is responsible for the operational stability, security, and resilience of Identity and Access Management (IAM) services.

The role provides expert Level 2 / Level 3 operational support for IAM platforms, ensuring reliable authentication, authorization, and access control in line with security, risk, resilience, and control standards.

Working closely with global IT teams, application owners, infrastructure, cybersecurity, and vendors, this role supports business continuity, access governance, and identity lifecycle processes across IAM landscape.

This position is operations focused, with accountability for incident resolution, service request fulfillment, and ongoing service reliability, operating within an AI-first setting where operational insights, troubleshooting, and continuous improvement are enhanced using AI-assisted capabilities to improve efficiency, stability, and risk management outcomes.

Key Accountabilities

IAM Service Support & Operations Provide Level 2 / Level 3 operational support for IAM services including Okta, Okta Access Gateway, Azure SSO, Microsoft Entra ID Conditional Access, MFA, and Single Sign-On (SSO), leveraging AI-assisted monitoring and diagnostics to improve service stability and detection of issues

Troubleshoot and resolve authentication, access, provisioning, and policy-related incidents and service requests within agreed service levels, using AI-assisted incident triage, log analysis, and pattern recognition to accelerate resolution and reduce MTTR

Perform root cause analysis for recurring incidents and contribute to problem management activities to prevent reoccurrence,



leveraging AI-driven insights to identify recurring patterns and recommend automation or preventive actions Platform Operations & Maintenance

Support IAM platform operational activities including server upgrades, platform patching, maintenance windows, and version upgrades in collaboration with infrastructure and vendor teams, leveraging AI-assisted impact analysis to improve planning and reduce operational risk

Participate in Disaster Recovery (DR) planning, testing, and execution to ensure IAM service resilience and recoverability, using AI insights to assess risks and improve readiness scenarios

Support availability, performance, and capacity monitoring of IAM services and integrations, utilizing AI-based anomaly detection to proactively identify performance issues and system degradation

Proactively identify operational risks and support remediation activities to improve platform stability, leveraging AI-driven analytics to detect trends and predict potential issues before impact Application & Integration Support Support onboarding, maintenance, and troubleshooting of applications integrated with IAM platforms (SAML, OAuth, OpenID Connect, SCIM), leveraging AI-assisted diagnostics to improve integration analysis and issue resolution

Partner with application teams to assess IAM impacts during application changes, migrations, and deployments, using AI insights to identify potential risks and dependencies

Validate IAM configurations during production changes, cutover activities,



and operational handovers, leveraging AI-assisted validation to improve accuracy and reduce configuration errors Security, Risk & Controls

Support enforcement and troubleshooting of MFA, Conditional Access policies, device compliance rules, and access controls, leveraging AI insights to detect anomalies and potential security risks

Ensure IAM operations comply with security policies, audit standards, and internal control frameworks, using AI-assisted

VDart: Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services:

- Digital consulting and transformation solutions
- Comprehensive staffing services (contract, temporary, permanent placements)
- Talent management and workforce solutions
- Technology implementation services

Key Industries: VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership: VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital, demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.

📌 IAM Support Analyst (India)
🏢 VDart Software Services
📍 India