What success looks like in this role:

Job Title: ServiceNow Business Analyst - Associate Principal Service Management
Location: Bangalore

Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and cutting-edge software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Role Mission




Responsible for leading and coordinating the complete onboarding of an operating company into the Get Service operating model, acting as the primary point of contact between business stakeholders, subject matter experts, and technical teams.
This role owns the end-to-end onboarding process and is accountable for ensuring successful delivery from discovery through implementation, go-live, and hypercare.

Key Responsibilities
Onboarding Leadership
• Lead the end-to-end onboarding of new operating companies into the Get Service model.
• Serve as the primary coordination point between stakeholders, SMEs, project teams, and technical delivery teams.
• Drive onboarding activities from planning through operational stabilization.

Discovery and Requirements Gathering
• Conduct discovery workshops.
• Facilitate requirements gathering sessions.
• Document business and operational requirements.
• Identify dependencies, risks, and onboardin

📌 ServiceNow Business Analyst (Bengaluru)
🏢 Unisys
📍 Bengaluru